CX Transformations Require a Customer Centric Focus
Author: David Slatter Results from a study of consumer purchasing behavior by McKinsey & Co. indicates that just 13 percent…
Author: David Slatter Results from a study of consumer purchasing behavior by McKinsey & Co. indicates that just 13 percent…
The single most powerful differentiator for many companies is to deliver an exceptional customer experience. Customers are on a journey…